Scope Garden support
Start with the guide.
Send only what helps.
Choose your product below for focused checks. If the issue remains, include the exact Unity version, operating system, asset version and repeatable steps. Never send a complete private project.
Email supportidris2573@gmail.com
Before emailing
Include four things.
- Your exact Unity editor version.
- The Scope Garden product and version.
- Short reproduction steps and the displayed error.
- A redacted report or Console excerpt when relevant.
Remove API keys, client names, private copy, proprietary source and other sensitive information from screenshots or reports.
Product guides
Go straight to the right help.
The tool does not appear in the menu
Confirm the package imported under Assets/ScopeGarden/ReleasePreflight, then open Tools > Scope Garden > Release Preflight. Resolve any project compilation errors before reimporting.
No scenes are being checked
Add a scene to the selected release profile or import enabled Build Settings scenes. Release Preflight does not add or enable scenes automatically.
Prefab results are empty
Enable project-prefab scanning and choose folders under Assets. Only prefabs inside those selected folders are inspected.
Export buttons are disabled
Run the preflight first. Markdown and JSON export become available after the current profile has results.
The table will not scan
Use a CSV or JSON TextAsset inside the project. CSV needs a first header named key and at least one locale column. JSON must follow the documented locales and entries schema.
A placeholder or rich-text warning looks valid
V1 compares documented .NET-style placeholders and rich-text structure. Treat warnings as review prompts: custom token systems and intentionally different tag structure still need manual verification.
Arabic or Hebrew always produces an information item
BIDI_REVIEW is intentionally informational. Static analysis cannot prove shaping, font coverage, punctuation or mixed-direction runtime layout.
The report was not created
Run a scan, choose an export format and complete the operating-system save panel. Locale QA never chooses a path or overwrites a file automatically.
The tool does not appear or compile
Confirm Unity UI (com.unity.ugui) 1.0.0 or compatible is installed, then open Tools > Scope Garden > UI Access Audit. The product is editor-only and adds no player-build code.
No findings appear
Open the intended scene and confirm it uses legacy uGUI components. Version 1.0 scans open scenes; TextMesh Pro, UI Toolkit and runtime-generated UI are outside its automated scope.
Contrast differs from a design tool
The audit estimates serialized solid colours. It cannot reproduce textures, gradients, shaders, parent alpha, camera imagery or post-processing. Inspect the final rendered composition.
A custom-navigation control is flagged
The scanner reports serialized uGUI navigation. Document the custom system, then test focus order, escape paths, wrapping and device reconnection in play mode.
Policies and package terms
Read the site privacy notice and terms before sending diagnostic information.